# Report a Bug **URL:** https://blueprint.calcs.com/c/report-a-bug/29.md [Latest](https://blueprint.calcs.com/latest.md) · [Categories](https://blueprint.calcs.com/categories.md) · [Tags](https://blueprint.calcs.com/tags.md) --- ## [About the Report a Bug category](https://blueprint.calcs.com/t/about-the-report-a-bug-category/101)
**Author:** [@ati.aziz](https://blueprint.calcs.com/u/ati.aziz)\ **Replies:** 0
Use this section to report any platform-related issues. For account-specific issues, please see our Support page or contact us. Creating helpful bug reports The more information you provide, the better! Please include: … --- ## [Flitch beam shear capacity](https://blueprint.calcs.com/t/flitch-beam-shear-capacity/730)
**Author:** [@WilsonEngineers](https://blueprint.calcs.com/u/WilsonEngineers)\ **Replies:** 1\ **Last updated:** [September 11, 2026, 8:11pm UTC](https://blueprint.calcs.com/t/flitch-beam-shear-capacity/730 "2026-09-11T20:11:12Z")
I just used the flitch beam option for the first time ever and I am running into a problem where the shear capacity does not account for the steel component? In fact, adding more steel makes the shear capacity decrease. … --- ## [Seismic Analysis module not showing summary image](https://blueprint.calcs.com/t/seismic-analysis-module-not-showing-summary-image/727)
**Author:** [@maxbeaudoin](https://blueprint.calcs.com/u/maxbeaudoin)\ **Replies:** 0\ **Last updated:** [August 12, 2026, 8:38pm UTC](https://blueprint.calcs.com/t/seismic-analysis-module-not-showing-summary-image/727 "2026-08-12T20:38:33Z")
I’m wondering why this helpful sketch was taken out of the seismic module? There is no other result that differentiates between 3rd, 2nd and 1st floor base shear from what I can see. Was this change intentional? (This im… --- ## [Wood shear wall capacity](https://blueprint.calcs.com/t/wood-shear-wall-capacity/697)
**Author:** [@maxbeaudoin](https://blueprint.calcs.com/u/maxbeaudoin)\ **Replies:** 3\ **Last updated:** [July 24, 2026, 2:54pm UTC](https://blueprint.calcs.com/t/wood-shear-wall-capacity/697 "2026-07-24T14:54:59Z")
I noticed when designing a shear wall (ASD) that the capacity from the NDS is divided by 2.0: According to NDS SDPWS 2021 Section 4.1.4, the nominal capacity should be divided by 2.8. Please clarify if this is an erro… --- ## [Load linking a beam supporting tied roof rafters](https://blueprint.calcs.com/t/load-linking-a-beam-supporting-tied-roof-rafters/245)
**Author:** [@WilsonEngineers](https://blueprint.calcs.com/u/WilsonEngineers)\ **Replies:** 5\ **Last updated:** [February 16, 2026, 7:16pm UTC](https://blueprint.calcs.com/t/load-linking-a-beam-supporting-tied-roof-rafters/245 "2026-02-16T19:16:19Z")
I am trying to design a beam supporting the load from a roof with tied rafters. I can load link the reaction from a typical rafter but I cannot load link the reaction from a rafter created with the roof tie. There is no … --- ## [Custom beam section - species options not working](https://blueprint.calcs.com/t/custom-beam-section-species-options-not-working/693)
**Author:** [@WilsonEngineers](https://blueprint.calcs.com/u/WilsonEngineers)\ **Replies:** 2\ **Last updated:** [February 16, 2026, 4:33pm UTC](https://blueprint.calcs.com/t/custom-beam-section-species-options-not-working/693 "2026-02-16T16:33:32Z")
I am trying to use the custom section option to check a 2”X8” floor joist, but I cannot change the species from southern pine. This only works if selecting a glulam. Otherwise, there appears to be no option but to al… --- ## ["One page summary" print mode often overlaps to a second page](https://blueprint.calcs.com/t/one-page-summary-print-mode-often-overlaps-to-a-second-page/583)
**Author:** [@MaxStability](https://blueprint.calcs.com/u/MaxStability)\ **Replies:** 13\ **Last updated:** [February 1, 2026, 5:18pm UTC](https://blueprint.calcs.com/t/one-page-summary-print-mode-often-overlaps-to-a-second-page/583 "2026-02-01T17:18:46Z")
This can make the calculation reports extra long with “blank” pages or showing just a few factors on the second page from the calculations when there is room to spare on the first page. A simple formatting issue. I cu… --- ## [Wind Beam Link to Column](https://blueprint.calcs.com/t/wind-beam-link-to-column/677)
**Author:** [@iti\_ewp](https://blueprint.calcs.com/u/iti_ewp)\ **Replies:** 0\ **Last updated:** [October 1, 2025, 12:21am UTC](https://blueprint.calcs.com/t/wind-beam-link-to-column/677 "2025-10-01T00:21:12Z")
Wind Beam reaction linking to a post result in applying forces in y direction instead of x, probably I am missing on anything? --- ## [Wood beam design not computing - lack of pos/neg bending duration factors?](https://blueprint.calcs.com/t/wood-beam-design-not-computing-lack-of-pos-neg-bending-duration-factors/676)
**Author:** [@WilsonEngineers](https://blueprint.calcs.com/u/WilsonEngineers)\ **Replies:** 2\ **Last updated:** [September 23, 2025, 12:53pm UTC](https://blueprint.calcs.com/t/wood-beam-design-not-computing-lack-of-pos-neg-bending-duration-factors/676 "2025-09-23T12:53:28Z")
When using the following option: Clear Calcs is missing positive and bending variants of the duration factor. Or so it appears. I’ve used this option before with good and usable results. The calc is okay when the opt… --- ## [Wind Load Aust Codes](https://blueprint.calcs.com/t/wind-load-aust-codes/674)
**Author:** [@brownden](https://blueprint.calcs.com/u/brownden)\ **Replies:** 1\ **Last updated:** [September 5, 2025, 11:20am UTC](https://blueprint.calcs.com/t/wind-load-aust-codes/674 "2025-09-05T11:20:40Z")
I have used the calculator to assess the wind loading for a difficult residence. I aam not able to save the wind load as it reports a error and advises the calculation is NOT COMPLETE - but does not highlight the error … --- ## [Cantilevered retaining wall results](https://blueprint.calcs.com/t/cantilevered-retaining-wall-results/657)
**Author:** [@WilsonEngineers](https://blueprint.calcs.com/u/WilsonEngineers)\ **Replies:** 2\ **Last updated:** [August 19, 2025, 12:06am UTC](https://blueprint.calcs.com/t/cantilevered-retaining-wall-results/657 "2025-08-19T00:06:37Z")
Does this retaining wall work or not? I get that I already have the answer to this question. I am just wondering why the different sections within this one calculation provide seemingly contradictory conclusions. --- ## [Tied roof design module is glitchy](https://blueprint.calcs.com/t/tied-roof-design-module-is-glitchy/228)
**Author:** [@WilsonEngineers](https://blueprint.calcs.com/u/WilsonEngineers)\ **Replies:** 6\ **Last updated:** [August 18, 2025, 7:59pm UTC](https://blueprint.calcs.com/t/tied-roof-design-module-is-glitchy/228 "2025-08-18T19:59:26Z")
For anyone using the rafter tie module - please be aware that the deflection checks will be based on the minimal span that inevitably results along the rafter from the end support to the first tie location. Because the m… --- ## ["L" measurement Causing error](https://blueprint.calcs.com/t/l-measurement-causing-error/648)
**Author:** [@Jesse\_ZE](https://blueprint.calcs.com/u/Jesse_ZE)\ **Replies:** 2\ **Last updated:** [June 19, 2025, 2:16pm UTC](https://blueprint.calcs.com/t/l-measurement-causing-error/648 "2025-06-19T14:16:02Z")
This has not been a problem before, but this is a major issue for us for all calcs that have already been created. --- ## [Retaining wall module doesn't print diagram](https://blueprint.calcs.com/t/retaining-wall-module-doesnt-print-diagram/613)
**Author:** [@WilsonEngineers](https://blueprint.calcs.com/u/WilsonEngineers)\ **Replies:** 2\ **Last updated:** [June 17, 2025, 7:06pm UTC](https://blueprint.calcs.com/t/retaining-wall-module-doesnt-print-diagram/613 "2025-06-17T19:06:33Z")
I used the retaining wall module for the first time and was surprised to see that the graphics do not print showing the section with any geometry. Is this a bug in this instance or is ClearCalcs not designed to show the … --- ## ["Can't find what you need?" does not work](https://blueprint.calcs.com/t/cant-find-what-you-need-does-not-work/612)
**Author:** [@WilsonEngineers](https://blueprint.calcs.com/u/WilsonEngineers)\ **Replies:** 1\ **Last updated:** [May 16, 2025, 4:59pm UTC](https://blueprint.calcs.com/t/cant-find-what-you-need-does-not-work/612 "2025-05-16T16:59:20Z")
I tried clicking on the link at the bottom of the LVL data selection page to request an additional shape be added but nothing happened. Specifically, I am trying to add a 1.75x14 PWT pressure-treated LVL per APAWood rep… --- ## ["Failed to contact the solver"](https://blueprint.calcs.com/t/failed-to-contact-the-solver/615)
**Author:** [@WilsonEngineers](https://blueprint.calcs.com/u/WilsonEngineers)\ **Replies:** 1\ **Last updated:** [May 16, 2025, 4:58pm UTC](https://blueprint.calcs.com/t/failed-to-contact-the-solver/615 "2025-05-16T16:58:25Z")
What’s up with this? The beam works fine. I am online. The website is working fine but I can’t print. I can load and reload the page just fine. --- ## [Wind Loading Diagram](https://blueprint.calcs.com/t/wind-loading-diagram/617)
**Author:** [@sunman\_42](https://blueprint.calcs.com/u/sunman_42)\ **Replies:** 1\ **Last updated:** [May 6, 2025, 2:45pm UTC](https://blueprint.calcs.com/t/wind-loading-diagram/617 "2025-05-06T14:45:42Z")
I’ve been asking for more than a week for ClearCalcs to fix the issue with the Wind Load Calculator. How are we to submit wind load calculations if Zones 1 through 5 and not depicted where the zones are located? It see… --- ## [Eurocode Concrete Beam Reinforcement](https://blueprint.calcs.com/t/eurocode-concrete-beam-reinforcement/603)
**Author:** [@steejosh](https://blueprint.calcs.com/u/steejosh)\ **Replies:** 0\ **Last updated:** [March 25, 2025, 5:04pm UTC](https://blueprint.calcs.com/t/eurocode-concrete-beam-reinforcement/603 "2025-03-25T17:04:55Z")
Hey, I noticed that in the Eurocode concrete beam analysis that my top reinforcement and bottom reinforcement are switched for certain calculation purposes. I have a simply supported concrete beam that is 750mm deep and … --- ## [Failed to contact the solver. Try reloading the page](https://blueprint.calcs.com/t/failed-to-contact-the-solver-try-reloading-the-page/423)
**Author:** [@John\_Silcox](https://blueprint.calcs.com/u/John_Silcox)\ **Replies:** 4\ **Last updated:** [March 12, 2025, 11:00pm UTC](https://blueprint.calcs.com/t/failed-to-contact-the-solver-try-reloading-the-page/423 "2025-03-12T23:00:17Z")
Recurring issue in the last day or two. Reloading, logout/login, browser restart have 50% success rate on resolving issue. --- ## [Cantilever beam with dead load at the tip](https://blueprint.calcs.com/t/cantilever-beam-with-dead-load-at-the-tip/495)
**Author:** [@WilsonEngineers](https://blueprint.calcs.com/u/WilsonEngineers)\ **Replies:** 2\ **Last updated:** [October 21, 2024, 2:51pm UTC](https://blueprint.calcs.com/t/cantilever-beam-with-dead-load-at-the-tip/495 "2024-10-21T14:51:46Z")
I don’t know how ClearCalcs tracks these posts, but can one of the developers review my “Option to ignore short cantilevers” thread in the Feature Request section and advise on two possible bugs? One, the output deflect… --- ## [I-Joist hangers not working properly](https://blueprint.calcs.com/t/i-joist-hangers-not-working-properly/381)
**Author:** [@MaxStability](https://blueprint.calcs.com/u/MaxStability)\ **Replies:** 2\ **Last updated:** [August 29, 2024, 5:17pm UTC](https://blueprint.calcs.com/t/i-joist-hangers-not-working-properly/381 "2024-08-29T17:17:46Z")
The hanger module seems to work for typical hangers. Once I get to the I-Joist section, it reports zero percent adequacy as if there is no load applied. --- ## [Text Box Overlapping in Interactive Shear and Moment Diagrams](https://blueprint.calcs.com/t/text-box-overlapping-in-interactive-shear-and-moment-diagrams/407)
**Author:** [@Msouth](https://blueprint.calcs.com/u/Msouth)\ **Replies:** 3\ **Last updated:** [August 14, 2024, 5:39pm UTC](https://blueprint.calcs.com/t/text-box-overlapping-in-interactive-shear-and-moment-diagrams/407 "2024-08-14T17:39:35Z")
When trying to inspect a certain point along the shear and moment graphs, the text box can be so large that you are not able to see where you are pointing to. There are a lot of ways to resolve this I think. But it wou… --- ## [Printouts overlapping](https://blueprint.calcs.com/t/printouts-overlapping/264)
**Author:** [@Jesse\_ZE](https://blueprint.calcs.com/u/Jesse_ZE)\ **Replies:** 3\ **Last updated:** [March 1, 2024, 1:57am UTC](https://blueprint.calcs.com/t/printouts-overlapping/264 "2024-03-01T01:57:09Z")
This may be a specific workflow issue for us, but when labeling members, we typically include a brief description of that member. Since we have a large number of calculations for the homes we are designed, this helps us … --- ## [Wood member selection in beam v. rafter design modules](https://blueprint.calcs.com/t/wood-member-selection-in-beam-v-rafter-design-modules/236)
**Author:** [@WilsonEngineers](https://blueprint.calcs.com/u/WilsonEngineers)\ **Replies:** 1\ **Last updated:** [January 19, 2024, 7:09pm UTC](https://blueprint.calcs.com/t/wood-member-selection-in-beam-v-rafter-design-modules/236 "2024-01-19T19:09:03Z")
The beam design module has the following selection tabs for wood members: Type-Manufacturer-Species-Size-Grade. However, when selecting rafter material from within the tied roof module, the “Manufacturer” tab is missing.…